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Businiess name:  The Melting Pot
Review by:  citysearch c.
Review content: 
Lousy service!!!!!! Ruined anniversary dinner. Be careful of possible marketing agency writers that may be giving this 4 and 5 stars and the usual BS about how great it is (had family in the biz. know how it works). Don't waste your time. ""The food is not worth it"" we heard as we were leaving, furious, from other patrons. (Ended up going to Roy's at Scottsdale and Indian bend- was wonderful, as usual.) It started with the all to easy, ""we're running behind, it'll be just a few minutes"" from the wait staff when we arrived a few minutes before our reservation. ""Great"", we thought, we'll get a drink, laugh for a few minutes - 60 minutes later (now 9:30 p.m.) the same 5-7 couples, all with reservations at 8:30-8:45 still standing, nowhere to sit, hearing the barely pubescent looking wait staff softly giggle out a ""sorry."" It lookes as though they were just standing there trying to think of themselves in people magazine. (Now really, they seemed to be a curious mix of Jethro Bodine crossed with Margaret Drysdale - remember the Clampetts) At one point my spouse was told that our table was being wiped off right now and that we would be sitting momentarily. 10-15 minutes later, I walk to the hostess, with the manager standing next to her, and asked how long it takes to wipe off a table? The manager laughed, wilted back away from the hostess, leaving her to respond. Does anyone in management there know how to train a staff to be courteous or how turn tables? (How did Seinfeld put it with the car agencies (paraphrase), ""You know how to make a reservation, you just don't know how to keep a reservation."") Now, get this, as we were being seated, we saw a larger table that had had no one sitting at it the whole time we were standing there. We asked, ""Has this table been open the entire time we've been here?"" The muddled boy seating us said, ""Oh, that's for larger parties, there's only two of you."" That was it. Nothing is worth that aggravation. Pros: Good soda fountain Cons: LOUSY SERVICE

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