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Businiess name:
Jade Teahouse & Patisserie
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Review by:
citysearch c.
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Review content:
Usually I can't say enough good things about Jade and their food. But today, I had a surprisingly unpleasant experience there.
I arrived before the lunch rush and ordered lunch and a large pot of tea. I planned to study a bit while I ate. After finishing lunch, and enjoying my tea, the restaurant became busier. I was there about an hour, and the owner asked me to leave, stating that there was a 30 minute limit on tables only ordering tea. I told her I already ordered my lunch, and was finishing my tea, and that I planned to order some dessert after the line declined. However, I told her that I would be happy to leave if she did not want my business. She essentially indicated that if I wanted to order more food, then I would be welcome to stay, but otherwise, I need to finish so she could make room for other (paying) customers. Given that I wasn't there an inordinate amount of time, and I had not even finished what I ordered, I was surprised by how eager she was to push me out the door.
I understand that popular businesses struggle with managing a lunch rush, I just feel like there is a more tactful way to handle such situations. I am really appalled by the service and I feel that the owner's approach was extremely unprofessional. I don't have plans to return, which is unfortunate, because I like their food and I live in the neighborhood. My advice - - great food, don't expect to linger or you may be pushed out the door before you're finished.
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