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Businiess name:
Re-Bath
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Review by:
citysearch c.
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Review content:
My contract for the shower was made on 3/28/11 and it indicated it would be completed in 4 to 5 weeks. I called on 4/27 to check on the status of my order and was informed that everything was in except for the shower pan and that everything would be installed within 2 weeks. I called back on 5/11 and was told they were still waiting on the shower pan and they would call me back later that day or the next morning as to the status. That did not happen so I sent an email to Jim Bennett on 5/12 who wrote the original sale and he returned it on 5/13 indicating he had made a mistake on the original order. On 5/17 I got a call from Daryl who said they were ready to install but did not have the shower doors. I told him about everything being in except the shower pan and he said he was new on the scheduling job and that the shower pan was in but not the doors. I told him I did not want to start the installation and then have to wait on the doors for it to be completed. He called back and said he had confirmation that the doors would be on Friday and he would bring them out to the installers so they could start and complete the job on Friday 5/5/20. I told him that was OK and also said that when the first salesman Mike had given me the intial estimate he said the job could take a day and a half. I asked if they started on Friday would I have to wait until Monday to have it completed and he said no that they would complete it on Saturday. The installers I believe a Mike and Jeramie came on Fiday and were very good. Mike said he was sorry to have to inform me that the shower door track came in damaged and that they were trying to see if they could get a new one in. By the way I never did hear anything from Daryl who had said he would keep me informed when I talked to him on the 17th. The installers did leave to go back to the shop to check on the status. I called a couple of hours later and talked to Mike who said that if the new doors came in later on Friday he would come out Saturday morning and install them and even offered to bring out a shower curtain rod if they did not. I thanked him and said I did not want him to have to go get a shower curtain rod. I then got a call from Steve Bennett and he said he did not know if the doors would be Friday but would call me back and let me know. He did call back and sdaid it would be Monday morning 5/23 and I then scheduled the job to be completed on Monday afternoon 5/23. Another installer did come on Monday afternoon and did a good job of completeing the install. He said he had a text message that I owed a balance of $2119. The paper work he had showed that the total price was $4200 and I had paid $2100 so I said all I owe is $2100. I hope that is what shows up on my next charge statement and not $2119.
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