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Businiess name:
5 Minute Rock Chip Express
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Review by:
citysearch c.
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Review content:
Before taking a position for 5MRCE in the I researched the company and found no website or internet presence. Just horrible reviews. That should have been my first clue, but I really needed a job after being laid off. I figured maybe these were just disgruntled employees. WRONG! Where to start? Their lovely ""NGCC"" is housed in a crappy run-down little building on the waterfront in Tacoma... their ""lunch room"" consists of a closet that has a shelf tacked onto the wall with two chairs pushed up to it and a half refrigerator. HR didn't have me fill out any paperwork that first day, and for training my lead Amber (who had no discernable skills that I could see) handed me a glass technician's manual (I was hired as a CSR) and told me to study it. I was later pulled into the mandatory weekly meeting where I watched the ""president"" George (?) berate everyone on how they needed to take care of their customers and do right by them. Someone's cell phone then rang and I watched them hand it over to the George who then threw it across the room. I should have gotten up and left right then and there, but decided to stick it out. In spite of no formal training other than being instructed to take a sheet home which listed their ""core values"" that they base their business on. I memorized them but the next morning in my hurry to be early to work I forgot the paper at home. Since these ""values"" are such a cornerstone of their business you would assume they would be posted for all to see, right? I could not find them anywhere! My lead quizzed me on them and I stumbled on a couple words, so she left me sitting for 15 minutes doing nothing. During that time one of the employees who had been there the longest (almost a whole year!) reviewed with me and I was ready to try again when my lead came back in. She sent me to HR to fill out all the paperwork needed for hiring. Just as I signed the last paper my lead walked in and the HR person then told me I was being let go. I had worked 8 hours on Monday and half an hour on Tuesday. They eventually sent me a check for 5 hours. Because of the system they use for logging in and out I understood this was an oversight and I was patient, but had to call back 8 - 10 times. In the meantime that HR person left the company and I continued on with calling her superior Jamie multiple times and she told me it would be taken care of. Eventually some man who was extremely rude and said he was a vice president spoke with me and told me I was lying about calling in previously. He said they would pay me for the 8 hours for the first day, but not the 30 minutes from the second day. He said he didn't care if I had worked the whole day on Tuesday, that I had been fired and he wasn't paying me. I ended up going to L & I and they paid me (it was the principle of the matter).
In other words..... if you are approached by anyone from 5MRCE or Chipsmith run the other way!
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