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Businiess name:
Dog Trainer Houston Action Dogs USA
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Review by:
citysearch c.
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Review content:
I almost wish there were away to award negative stars on this review. I would seriously think twice about bringing your dog here if I were you. Number 1, no matter what anyone tells you up front your dog will not receive the supervision or care that you are promised. This facility has a constant turn-over of staff so that by the time someone could possibly get to know your animal or how to properly care for them they will have been fired or quit. Despite what their receptionists say to you the staff are not trained as thoroughly as you are led to believe. Urban Tails spends more money and time training other facilities' staff members than their own. Secondly If you are fortunate enough to have the same person hand over your pet as the one you delivered him to you can be sure you will not be able to receive any info on your animal from them. More often than not the answer heard is ""I do not know"" or ""I was not involved with your animal particularly"". It always seems that whoever was taking care of your animal has just left or is not in for that day. The facility does have an interesting feature in that they have web cams set up so you can watch the animals playing on daycare. However if you happen to be running a computer and watch on these low resolution wonders all you will see is your dogs pretty much doing whatever they would like on an extremely urine saturated floor while a staff member lounges on top of cages. The few times I have gone into the back to use the restroom all I was greeted to was dogs clamoring on the fence while staff members yell at the top of their lungs. Now all that being said if you are the audacious type like me and would like to speak to someone in charge about your concerns you will undoubtedly be met by the owner not being in and a referral to speak with the manager Nancy. When you finally get through to Nancy you will be met with hostile indifference and/or ignorance of either your dogs issues or even the fact that he was in the building. My honest opinion of this place is they are way better at selling themselves (ie; lying) than they are at actually providing dog care. And don't even get me started on the odor or overall cleanliness of this facility. AVOID!!!!!!!!!!!
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