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Businiess name:
Census Rent-A-Car
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Review by:
citysearch c.
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Review content:
My recent experience with this rental car business was so horrible and it totally ruined part of my trip. First of all, they bring us a car with almost 100,000 miles on it and it broke down after the first day. Then they bring us out a car without A/C (in 100 degree weather)! They had the gall to tell us we had to bring the car to them to exchange this time. We then proceed to bring their broken car to them and get caught in 2 hours of traffic, without air conditioning in 100 degree weather. Their excuse was ""well I am from colorado and I don't use a/c"". Well we decide to cut our losses and return the car early since we feel we cannot trust their cars or service. They then charge us a higher rate for bringing it back early and decide that we will still be charged for the day we did not have a car. When I start to tell them that I don't believe I should be subject to higher rates and be charged for the day without a car, he then proceeded to yell about how they have to deal with lawyers on a regular basis (well no wonder?!!) and they never lose a case, all the while standing up, pointing in my face losing his cool...great customer service?? Needless to say, this was the worst experience I have ever had and I rent cars all the time when I come into town. This place was very unprofessional and not worth a penny.
Pros: Nice guy at the beginning while trying to rent car (to get you in)
Cons: everything, overall bad experience, bad customer service
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