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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
We purchased over $6,000 with higher end appliances from Best Buy and have had nothing but terrible service.
Products were delivered damaged, Kitchen Aid commercial grade stove's circuit board died 2 weeks after delivery. I called and spoke with store manager and he told me he was ""very busy"" but would have someone contact us. One month later still no one called back. During this month the refrigerator-Electrolux $2,800 spoiled most of my vegetables and would not produce cold water from dispenser. (still doesn't) Second delivery of products -Best Buy delivery people laid refrigerator on it's back on my granite counter top, and told me if the granite broke Best Buy would replace it. The stove they delivered was damaged due to the way they transported it from their truck (in front of our house up the driveway to my garage) to my house and the delivery people took it back to the truck and hammered the back to straighten out the dents!! This stove's circuit board died 24 hours of delivery (due to damage of the back of the stove from delivery) -Christmas day-yes my entire dinner was ruined and I had a house full of guest!! Both the delivery manager, all store managers and even the district manager were made aware of the nightmarish problems we had, each of course promised it would never happen again and also promised a Best Buy gift card (never received anything from them). This didn't help my holiday dinner was ruined and I had to wait another 3 weeks for yet a third stove. Their Geek Squad couldn't fix the refrig, so I asked for an Electrolux representative and the Best Buy district manager said I would have to contact them myself.
Do yourself a favor DO NOT BUY APPLIANCES FROM THIS BEST BUY. Go to a reliable store whether you spend $1,000 or $6,800 like we did. Go to a store that stands by the products they sell, from the delivery people to the service people-which is certainly not the Best Buy in Alpharetta!
Pros: Were able to match prices from competitors
Cons: Sales person to district manager-the worst customer service
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