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Businiess name:
Beacon Hill Plumbing & Heating
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Review by:
citysearch c.
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Review content:
I had a really terrible experience with these guys. I reported them to the Better Business Bureau and they ignored my claim. The BBB suggested I try small claims court. Keep that in mind if you have similar problems with them.
I had them here to re-do some repairs they'd done earlier and which failed again. The next day, the toilet broke. The owner never told me they charge emergency rates for Sat. service ? not all plumbers do.
I told the owner TWICE about exactly which part we needed, but the plumber showed up without it and had to charge me an hour of time and half anyway ? even though he couldn't do anything. So I had to wait for another visit on Monday.
When he came, I had him fix some other stuff during his 30-minute visit since it was going to cost me $300 to fix a $15 Toto toilet flapper at this point. He left a mess of elastic cords scattered in corners all over my bathroom, didn't clean them up. I didn't know until I found my kitten choking, with one halfway down its throat.
When I called to find out about the elastic, the owner was incredibly rude and hung up on me. I assure you I was calm and polite because I needed info about the amount of elastic to tell my vet, in case my kitten needed X-rays.
The plumbers are halfway decent, although they are sloppy, and you may need them back to fix things a second time. But the owner is crazy (I guess he's old; I'm no spring chicken either, so I know that's no excuse for nastiness). Even the plumbers roll their eyes about him. Trust me, you don't want to deal with him!
Pros: Will hang up on you if you call politely w/ legit complaint
Cons: They charge you extra when they make mistakes
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