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Review content:
The Improper Bostonian's ""guaranteed great meal"" rating swayed us to try this place. we were disappointed. it all started out great, cocktails were delicious, waiter charming. we decided to go with the prix fixe dinner. things went wrong with the grilled clam app brought out by a server. although i ordered the salad, we both ended up with the clams. they looked great, so i decided to keep them. mine were ok, if a bit chewy, but my friend had 2 clams (out of 4 clams) that were undercooked. she didn't realize it until she ate the first one, which was not only raw-ish, but was actually bad & left a terrible aftertaste. we got the attention of our waiter to tell him. he offered to have another clam app cooked up, but she didn't want to chance it. he didn't offer anything else and he was completely taken aback at my suggestion that perhaps she could get a complimentary second cocktail. it might have been a bit much to ask for, but he could have easily said something like, ""the management won't allow me to do that, but may i offer you a salad from our menu?"". Instead he just said he couldn't do it and left it at that. i wasn't going to mention the error in the order, but since he was not offering anything besides more bad clams, i told him. we communicated everything in a pleasant fashion - we aren't into berating waiters - but from that point on, he completely made himself scarce and was not so friendly. the duck breast entree was quite rare. i know that's the trend, but maybe warn diners? aside from that, both meals were pretty good, but not stellar. dessert was outstanding, but not enough to win us over after the rough start and the unhelpful waiter. i don't blame waitstaff for bad food, but i do expect them to attempt to ""make things right"" in one way or another. for pete's sake, even appleby's gave us a free round of drinks once, just because an order came out wrong! spend your money elsewhere.
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