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Businiess name:
Tum Rup Thai
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Review by:
citysearch c.
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Review content:
The only reason this restaurant got two stars from me is largely due to their delicious pad Thai. The service is tragic, and the management is even worse. I live less than a block away from Tum Rup Thai. I had gone there for a year before I finally called it quits. Each time I went, the staff grew consistently ruder. As time went by I became more and more disheartened. Finally after several charges for extra sauce I never received and putting up with the rude and impatient staff, I decided that I could no longer bare it. Then one night my roommate ordered the pad Thai - after smelling the delicious dish, I decided to give Tum Rup Thai one last chance. I ordered my favorite combo for lunch mock duck/ tofu pad Thai. I went to pick it up and I was suprised, I was charged nearly $15.00 for my pad Thai. When I asked why I was charged this much, I was told that I added tofu. Because I had never been charged extra for my half and half before, I was floored. The waiter haughtily said, ""it is not my problem, I do not make the prices,"" and walked away. I stood there dumbfounded and a bit hurt. I was a regular and my roommate was a regular from the time the Tum Tup Thai opened. To make matters worse, when I got home, I realized there was 3 1/2 pieces of tofu, and a half serving of pad Thai (i.e. the cook gave me a lunch special serving and the waiter charged me full price). I just paid $15.00 for this! I was outraged, so I called back and told the boy who answered the phone what happened. He told me that Jack, the manager, would call me back when he got in. Jack never called me back... I dropped it because Tum Rup Thai obviously does not care about their customers. Why put myself through the head ache? This is all so unfortunate because the food is actually very good. The service takes the flavor, enjoyment and trust right out of the experience. If you want to go some where you do not have to tip, this would be the place. Delicious food - terrible service.
Pros: Food
Cons: Service & Prices
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