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Businiess name:
Kirin Court
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Review by:
citysearch c.
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Review content:
This is the best dim sum place I've had in Dallas or elsewhere. However, the service is bad! The waiter was rude to us, and the manager doesn't care about it either. The restaurant was packed on weekends, and people would wait for 30 minutes or more to eat. Because the waiting area was jammed, we waited around the vacant tables, and the waiter told us to go wait outside. We said well, we're here first, and if you make us wait outside, you'll have to make other people wait outside, too. He said rudely said, ""Go wait outside!"" He said it in such very rude manner and that clearly states our business doesn't mean anything to them. It was the most horrible experience customer service I've seen ever!! You get better treatments from Taco Bell or McDonalds. And you would have to look eager and desperate to ask for utensils or drink refills from the waiter or waitresses! This is the only place where I feel like we have to be begging to eat!! And this is a restaurant in America! After we were done eating, we paid with our credit card, and we waited and waited for 15 minutes for our credit card. We had to walk up to the front to talk to the manager in order to locate our credit card. They said, they don't remember who it belonged too. They seriously need to place value on their customer service and fire the manager. It's been such a bad customer experience, I'm not sure if I'm ready to go back there to eat eventhough I miss eating their dim sum.
Pros: Best dim sum in Dallas!
Cons: Poor service!
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