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Businiess name:
Lone Star Floors-Sugar Land
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Review by:
citysearch c.
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Review content:
I called to tell Lone Star the floor was defective before a yr had gone by& though it took them several mths before they'd even talk(I had to be very persistent; they never called me)The warranty on the floor was 25yrs, yes the 1 they said was expired only mths after it had been installed! I found a warr slip in 1 of the boxes, as I was PAYING ANOTHER CO. TO MAKE REPAIRS which Lone Star refused to acknowledge. I wish I would've seen reviews 1st, I'm trying to insure this doesn't happen again! They may very well sell some good brands along with junk, because I was looking@ a Mohawk floor along with brand X, who knows, it could all be 2nd quality? Maybe they did business correctly before but with the economy &cut backs they cut the 1 thing they should never compromise; quality! The salesmen said I should get a brand X floor, over Mohawk. They said it was a better floor for the money, but after checking around I believe they either had this junk floor in their inventory or it cost them much less& charged me much more. I went to other flooring businesses to inquire repairing VS replacing the floor; they all said that though they carried Mohawk that they refused to carry& would NEVER sell/install brand X as it was junk& they wouldn't have it in their line up! They said the avg price for the floor I got was less than 1/2 of that of a quality line like Mohawk! I don't tend to believe everything competitors say about other businesses,however, they did everything they said they'd do& took good care of me. When they could've sold me a replacement instead. WARNING to all! Buyers beware! These foreigners are very charismatic, they DO NOT CARE! I'm not racist, but most unethical foreigners USE good people for their money/income while keeping their money in foreign banks! They don't care 1 bit about the U.S., the economy or their customers!!! Do your homework!!
Pros: They were nice/professional before&during the money exchange
Cons: Everything after giving lone star our money! Horrible exp!!
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