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Review content:
Dr. Lois Bachus is not professional, her staff is rude, and I would never recommend A Woman's Place.
The office staff makes you feel like you're inconveniencing them by trying to schedule an appointment time that is convenient for you (I really don't think ""towards the beginning of the day, near lunchtime, or towards the end of the day"" is asking a lot).
When I had my one and only appointment with Dr. Bachus, it was the standard stuff. Nothing that would make me want to recommend her to a friend, but nothing terrible. She asked me if I was planning on pregnancy, and when I said yes, within this year, she didn't seem to have anything relevant to say other than ""oh."" I felt a little put off by that, since in my mind, getting pregnant is a big deal and something that an OBGYN should comment on.
On to my second appointment. I called for a reminder of exactly where they were located off 290 (it had been a year since my first appointment) and to let them know I would be 10 minutes late--I got caught up as I was leaving work. Well, when I arrived 10 minutes late as warned, I got a cold reception, which I was not too surprised by since I was a little late. I noticed that my new health insurance card was not in my wallet (I only had the dental insurance card on me), and I apologized and asked what I could do. The front desk girl said that they couldn't see me without my information, unless I paid the un-insured price. They would not budge on letting me call in my information as soon as I got home, or letting me run home to get my information. I said I would pay the full price of a check-up, $90, because I didn't want to have to take another afternoon off work.
In the meantime, I said I would run out to my car to grab my phone while I was waiting, so I could try to get my insurance information from Humana over the phone. When I got back in the waiting room about 30 seconds later, the rude front desk girl called me over and said, ""I just spoke to the doctor, we need to re-schedule your appointment because you've gone outside of the 15-minute window."" So I asked what time it was, and she said 3:16. Only one minute after the window, and I'd already been in the waiting room talking with the front desk person for 5 minutes.
So, I take off work in the middle of the afternoon, drive through 3 school zones to get to my appointment, call to let them know as soon as I realize that I'm running a few minutes late, am treated rudely when they see that I'm missing my insurance information (admittedly a stupid mistake, but I cannot believe the way it was handled), and am told to re-schedule even though I offered to pay the un-insured, full price.
Well, I will re-schedule, but with a different doctor. On a positive note, I learned that I should not be trusting important things like the birth of a child to a rude, inconsiderate, clearly self-important person like Dr. Lois Bachus.
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