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Review content:
If i could give a Negative star here I would, Im OWED a star for writing this review.
Lets begin: My fiance got a eversave for Forever Young for a $75 Massage. Last Monday we both took the day off of work to have a relaxing day together and decided to make a spa day out of it. I called Forever Young and asked if we could use our eversave ($75) towards a couples massage ($140) and I would gladly pay the difference. Having family in the Salon Industry and my Fiance owning a business, I know that its not UNHEARD OF to make exceptions for people especially if your going to get another service out of the deal. She said that would be fine and she scheduled us at 4:00.
When we got there at 3:50, this tiny little room, the THREE people at the front desk were speaking LOUD and obviously there was a problem going on. SUGGESTION: a spa is suppose to be a TRANQUIL place for patrons, deal with your dirty laundry SOMEWHERE ELSE
Then they sat us in the spray tan room. The SPRAY TAN ROOM, that room needs to be fumigated after each use, are you serious, I got a HEADACHE from the fumes.
15 minutes later 4:15, They came and got us out of the smog and chemical infested box and I must say the two ladies who did our massaged were VERY NICE and did well, only our massage was over by 4:50? it should have been till 5:15 if you ask me. So we were robbed 25 minutes...didnt say a thing.
Went to go pay, the girl at the front desk said the couples massage was $150, in the menu it was $140. ""Oh, well, the prices went up but, whatever."" ...... How the hell do I know that your not trying to just pocket $10 from me. So I was pretty firm when I said I was comfortable paying the price listed.
THE ICING ON THE CAKE?
FOUR DAYS LATER THE OWNER, JACKIE CALLS MY CELL PHONE!
DEMANDING I OWE HER $10!!
WHAT?
Yelling at me saying she was going to FIRE HER FRONT DESK GIRL for not doing her job right.
......this not only violates so many codes of ethics, but my fiance was planning on having a bridesmaids spa party there, was it worth the $10
I spoke to eversave, explained to them what happened. They assured me I owed them nothing and would be contacting her.
DO NOT GO TO THIS PLACE! ITS A CARNIVAL ACT! Horrible service, you dont get what you paid for, and they WILL HUNT YOU DOWN FOR $10!!!!!!!!!
SO much for a relaxing spa day this lady is a horrible person to do business with and to work for apparently. TRAIN YOUR STAFF ! UPDATE YOUR MENUS! STAY CONSISTENT!
I feel bad for the massage therapists, LADIES, IF YOUR READING THIS, PLEASE EMAIL ME, OUR FAMILY IS ALWAYS LOOKING FOR MASSAGE THERAPISTS that wont treat you so HORRIBLE!
I can only hope that JACKIE lady reads this, TAKE SOME LESSONS IN ENTREPRENEURSHIP, JERK!
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