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Businiess name:
Seattle Data Recovery Lab
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Review by:
citysearch c.
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Review content:
Do not use Seattle Data Recovery if you expect to actually work with a company you can trust to keep their word. This company is very suspect and does not seem legit. I had someone come pick up my computer under the promise that he'd return the computer within one day and obtain the data I requested to be retrieved from the computer within two weeks.
Initially I was very excited about how prompt the guy was and seemingly eager to address my concerns. I called a little after business hours ( around 4:30PM) but he showed up the 7am the next morning to pick up the computer.
Things went down hill from there as he quickly went MIA after picking up the computer. I mean no phone calls returned or answered and I started to question rather this person was legit and if I'd made a big mistake.
After week one of unanswered calls I got in touch with Vu ha, who promised to have the computer and information back to me within another week. After the second week of un-returned messages and phone calls ignored I requested the computer be returned immediately because based on the conduct of un professionalism and dishonestly I was forced to question if the person was a crook. ( I'd only found the company name through google and had not checked for any references)
Eventually Vu ha did return the computer; which was practically a month later, but instead of providing me with the data he was supposed to recover he again stated he would get the information to me within a week. He'd cloned the hard drive and supposedly just needed to"" verify a few things and print documents"". He openly mentioned personal information that was on my computer in front of my company, which I found to be very unprofessional and tactless but since he still had a clone to the computer which I needed, I continued to play nice despite my concerns and frustrations with his ethics.
About 5 months after all of my correspondences being ignored I got a surprise text message asking to meet about the data from the computer.
I meet with him thinking he' d finally came through on his word. Only to find that he again did not have any of the data he'd supposedly retrieved from the computer and again claimed he would get it to me in ...you guessed it ""a week"".
Needless to say, he has never produced any of the data he agreed to retrieve from the compute or anything for that matter. He has however mentioned things on the computer letting me know he has taken the time to go through it. Despite numerous request for the information he has taken from the computer as well as the clone of the hard drive I have received nothing but countless lies, excuses and more claims to have it all to me with in ""a week"".
I would deduct a star if possible. Do not use this ""company"" as it's employees have Very poor ethics. Does not honor agreements. Has no sense of discretion. Is dishonest and seems to lack basic morals. I am very concerned to know this person is still out there with my personal information and a clone to the hard drive of a computer that contains much of my personal information and others. This experience has certainly forced me to become more cautions when selecting an establishment to deal with important, sensitive matters. Always ask for references and do your research!!
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