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Businiess name:
Castle Dental
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Review by:
citysearch c.
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Review content:
A terrible experience. Let's start with the fact that despite a root canal needed they couldn't schedule me any sooner than 2 weeks out for my initial exam. Next, the scheduled time was 3pm and I wasn't seen till 5pm. I was actually lucky. A family was there when I got there. They claimed to have been waiting there since 1:30 and weren't seen till about 4:30. 15 min later they stormed out when told it would be 2 weeks before a root canal could be done. Follow that up with ""our computer systems are down so we will call you tomorrow with financials for the work you need done"". Coincidentally it seemed to go down at the end of the day. Week later still no call. When I tried calling them at 8:45 am their automated answering machine picks up saying call back during normal business hours. They open at 8 AM. Maybe someone doesn't want to answer phones? On a positive note, the dentist seemed to know what she was doing. Too bad she's surrounded by incompetence.
Pros: Dentist was knowledgeable
Cons: Horrid customer service
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