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Businiess name:
Bouchon Restaurant
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Review by:
citysearch c.
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Review content:
For a restaurant relying on tourism and reputation, Bouchon needs to elevate its service levels. Service in the food industry is as fundmantal as the food quality and artistry. Bouchon needs to learn that poor service detracts the entire eating experience. I had a great time with the wonderful food and lovely ambience last time, but I was denied the same pleasure again. Nothing could help explain the inconsistency of behavior. While the food was excellent, the great taste was easily washed and forgotten by the poor service. This is a disgrace to the Thomas Keller name. How does one account for a 50 mins wait time from the time of entry to the time of appetizer served? Service embodies the eating experience. There are so many other ""excellent"" restaurants with both fine food and nice service. But that's okay ... if it is not broken, why fix it? Afterall, Bouchon is committing the perfect crime -- tourists may not come back to Napa frequently enough. Been there, done that, shouldn't have gone back.
Pros: food
Cons: way too slow service without apology
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