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Businiess name:
Castle Party Rental LLC
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Review by:
citysearch c.
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Review content:
Watch out for Terri Silverman and Bari Izenstark. They may be using the screen name ""Larry B"". They are deceptive, manipulative, and in essence cons. They tried to rip Castle Party Rentals out of $5,177.00 by doing a chargeback with their credit card company. They failed to meet the 50% deposit requirement, which should have been a warning sign from the beginning, however, we gave them the benefit of the doubt. Their equipment was delivered on time, despite them giving false information. They told us that there were no stairs leading into their venue (which incurs an additional charge), but sure enough it was a lie. They failed to provide payment at the time of delivery, so we charged their credit card as outlined in the rental agreement and credit card authorization. They are blatantly lying when they say that we did not deliver the day of their party. You can even call the banquet manager from Highland Park Country Club. Luckily, we also took pictures of the equipment being all setup so we were able to show that to the credit card company as well as testimonials from the five staff members that were on the delivery crew. After the event, they tried to get us to refund the transaction, saying that one of them wanted to pay part of the bill with check. We said that's fine, but we needed to either first be given a certified check or money order or if they chose to utilize a personal check, we would need two weeks for it to clear. They disrespected our equipment, damaging/staining several pieces of white lounge furniture. They also stole/lost a $100.00 remote that controls our light up tables. They made the crew move the furniture back and forth several times yet they did not pay for setup. To this day, we have been unable to collect the incurred fees for setup, carrying heavy furniture up stairs, damaged/stolen equipment, etc. After the event, they would constantly call and threaten to write a bad review if we didn't give them a discount. It is ashame that people have to stoop down to such levels and lie blatantly and try to take advantage of others. I stand behind Castle Party Rentals 100% and can provide positive references by the hundreds. I hope no company ever has to deal with these two individuals.
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