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Review content:
My wife and I tried to purchase a car from this company. We were dealing with a young guy named Otto. He was as condescending as they come. He talked to us like we were 10 year olds buying our first skate board. If we didn't have correct information, he did his best to satisfy his superiority complex by makings us feel like crap....and that's just the beginning.
I had decided that I would deal with this jerk, despite his shortcomings, b/c I thought we were going to get a good deal. He gave us...or I should say his ""manager"" gave us a price. It was ok, but not what we wanted so we left. Otto called me two days later proclaiming ""I have great news, I can beat the last price we offered you and we are sure to make you happy with this deal!"" So I called him, and said ""I'll be back with my wife tonight"".
When we went back that night and he was shady as ever. He new NOTHING about the history of the car, even though it was supposedly owned by the service managers parents. The car had a towing hitch, so I asked what had been towed with it (a pretty logical question considering the car had a 4 cylinder engine). His answer was ""I'm sure they only used it once"" and ""they were a family of considerable means...they can afford to buy whatever they want so why would they tow something."" He pretty well avoided answering me at all costs. The only thing he said that was relevant to the vehicle was ""this is the most highly celebrated mid-sized SUV in America!"" ....thanks Otto, we get the picture.
We went inside again to talk price. He went back to his ""manager"" again, this time coming out with the number that was supposed to ""make us happy""...only it was almost $1000.00 more than the first number they gave us. When I questioned it, he lied and tried to make me seem like I didn't know what I was talking about. He also tried to convince me that the original starting price of the car was $18,000.00, when it was actually $15,999.00 (again, according to his manager). When I asked what happened to the last managers price, he told me that the previous manager wasn't ""authorized to give me that price."" After he could see that I wasn't buying that excuse he said ""no, the last manager said MAYBE he could give you that price."" Basically it was the old ""bait 'n switch."" We got up, shook his slimy hand, and left.
My overall impression of Otto as a salesman is that he is either an intern, and we were his first ""pitch"" ever, or he's the child or relative of someone who works/owns the dealership. He didn't carry himself as a well informed salesman by any means, and he didn't work hard to earn my business. He treated my wife and I like dirt, and all the while kept a look of self-achievement on his face that made us feel even worse.
I should have known better after the first day I walked into the dealer to look around. I walked in the door and two salesman looked out at my old truck, looked at me, and then said, ""oh you must be here for the service department."" After I told them I'd like to talk to someone in sales, they whispered back and forth, and then sent me the aforementioned piece of work to deal with.
I will never deal with IKE Honda and I will never suggest a friend to them. We drove across the street to Marion Toyota, and purchased our vehicle there. We weren't made to feel like idiots, and we actually got a good deal on the car.
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