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Businiess name:
April Lane's Home Cleaning | Seattle House Cleaning Services
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Review by:
citysearch c.
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Review content:
I hired April Lane's based on the reviews they have on Yelp and other review sites. Great reviews much equal a great company, right? Not in this case. The appt was easy to schedule online and the staff was quick to respond, but the actual service was poor and the cleaners they sent over were very shady. Two guys both in torn jeans and t-shirts, one with a nose ring, arrived at my home about 15 minutes after the scheduled start time. They both smelled of smoke and honestly looked like they came straight from a bar. Only one of them even had cleaning supplies, which were disorganized. I hesitated to even let them inside, but I did. My home was quoted for a deep clean - it's maintained but I just wanted something a little extra, some extra detailing and attention to the areas that I don't always have time to make perfect. My home is small, just under 1500sqft and is 2 bathrooms. I was quoted by April Lane's that the service would take between 3-4.5hrs total. After the ""cleaners"" arrived, I went upstairs to my office to work and get out of their way. About 30 minutes later, I came back down to get a drink of water and to just check in on what was going on down there. They were gone. As far as I could tell, some dishes in my sink were cleaned the bathtowels in my downstairs bathroom were folded up BUT NOTHING WAS CLEANED AND THE CHECK I LEFT WAS TAKEN with no sign of the cleaners. I called the office as you would expect! But there was no answer. I left a message. I waited and called again. I was somewhat in shock about what just happened and I literally felt robbed! The next day around 11am an April Lane employee called and explained that their cleaners were there for 2hrs each! This just wasn't true! After all was said and done, and after I wasted as much time as it would have taken me to clean my own house, they issued me a 50% refund! I was $100 broker and my house still needed cleaned. Honestly, I have never experienced worse service in my entire life! AVOID!!!!!
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