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Businiess name:
Gulfstream Lighting Inc
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Review by:
citysearch c.
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Review content:
I ordered a bathroom light fixture on July 27 and was promised delivery in about a week. After two weeks I called only to be told it would be in the next week and that they would call me. So, another week passes and nothing -- no call. I call and am told, just ""a day or two more"" and it will be in: ""We'll call you!"" Again, no call from these people. Another call, and another promise: this time September 10. Well, no call back. I call again and am told someone will get back to me on the 14th. Again, no call. Last call: ""it's on back order."" Maybe it will be shipped September 29; ""Hard to tell."" So I ask for a refund. ""No problem. All I need to do is come in and ""fill out some forms"". Well, I live 30 miles away. ""OK, then we'll fax you some forms and you can mail them back."" What decade are they living in? Who has a fax in 2009??? And do I trust them to actually refund my money? No. So they recommend setting up a charge dispute with the CC company, which I will do. But why, why, why make customers go through all of this? And guess what? NO APOLOGY AT ALL. Just a frustrated ""fine. We'll cancel the order. No problem."" Well no problem for them, but I have scheduled and cancelled an electrician two times, have made five -- at least phone calls -- and now have to deal with the credit card issuer. AVOID, AVOID!! These people will waste your time and delay whatever project you have in mind. How does store stay in business????
Cons: Customer service, truthfulness
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