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Businiess name:
Clear Lake Audi
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Review by:
citysearch c.
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Review content:
Good cars, good service as long as you are aware not to deal with a Sales Manager named Tuan Le. Ask for a sales person who is not on Tual Le's team in order to have an exceptional client experience. Tuan Le has zero customer service interaction skills and will make you feel stupid. Had to go up two levels of management to make them aware of the situation and to have the original deal honored. Other than having to interact with Tuan Le, the outcome was good. Our sales person, Giovanni, was exceptional and the only reason we agreed to return to discuss giving the dealership the opportunity to do the right thing. Ruben Sanchez in Finance and Matt Collins saved the deal and came through by doing the right thing by my 80+ yr old mother-in-law. The only problem is that Giovanni works on Tuan Le's team. So if you want to deal wtih Clear Lake Honda, specifically ask for a sales person who is not teamed up with Tuan Le. Or get Giovanni (the best) and ask him to request working with a different sales manager for your deal.
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