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Businiess name:
Shiny Windows
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Review by:
citysearch c.
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Review content:
I used Shiny Windows to clean my windows and gutters in November, and I do not recommend them. The customer service at this husband-and-wife business is completely unprofessional, unresponsive and frustrating. On the day the work was done, after I paid my bill I realized I had paid $50 more than I expected. When I called Julie Espinosa and explained the problem, she graciously agreed to refund me the $50. She promised to hold my check and set a date and time to pick up a replacement check. Great -- except she never showed up and never called to say she couldn?t make the appointment. Then it turned out they had cashed my check. When she finally called me back ? after 2 days and multiple messages from me -- she gave me a plausible explanation about a mix-up in the office and assured me she would come to my house on Monday after the holiday weekend to personally deliver $50 in cash. But again, Julie didn?t show up. When I called again, she said she had returned to town late and set a time the next morning to deliver the money. But then she canceled 20 minutes before the designated time (with another plausible excuse) and said she would be there in the late afternoon instead. That would have been fine, except again, Julie failed to show up or call. That was two weeks ago. I have left messages every business day. Nobody answers the phone and I have not received one return call. The company still has my money. I am frustrated beyond words, and would never recommend Shiny Windows.
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