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Businiess name:
Hurricane Hobbies
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Review by:
citysearch c.
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Review content:
This is the most unprofessional place I have ever dealt with. They have no idea how to treat their customers. The place is a mess, they all sit behind this counter on their asses eating junk food all day long and if you ask them a question while they have their mouth full, they give you an attitude like you are bothering them. Here's my story - I was foolish enough to buy my husband a Traxxis (not sure of the spelling) Christmas 2006. Over $600 for this car and they were rude during the whole entire transaction. My husband had to go there a few times to get accessories for this car, each time unpleasant as well. Last Thursday my house got broken into and pretty much everything of value was stolen including this car. Since I need the receipt to prove my loss to the insurance company (and not having any idea where I could have put it) I called Hurricane Hobbies today to explain my loss. Usually when you tell someone you got robbed, they express a little sympathy, I mean that is the humane thing to do. So the first guy tells me he can't help me, he'll put someone else on. The next guy (I'm assuming the Owner who has the worst attitude of all) tells me that they don't keep records after two years, I tell him it wasn't two years ago and that I bought it in December 2006 and he says, ""well, 2006 was 2 years ago, we're halfway through 2008"" and then says that he destroys his records after one year. I think that he probably keeps terrible records and wouldn't know how to find it but I can guarantee you that if NYS Sales Tax audited him, he would have to produce these receipts (did I mention I paid cash for this car?) So I ask if there is anything he can give me that I can present to the insurance company to get reimbursed so I can come back and buy a replacement. The guy in the background starts yelling, ""Jesus Christ, give me the phone"" and when I asked the guy why he said that, he said he was talking to a customer. Yeah, right! Consumer - BE WARNED!!!!
Pros: The mother of the owner is very nice
Cons: Everyone else
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