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Businiess name:
Dealer Direct Transmission & Automotive
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Review by:
citysearch c.
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Review content:
I found Dealer Direct Transmissions and Automotive on the internet. Their website was impressive and they were located close by. I decided to give them a try. There was one specific thing I needed fixed. They offer a free diagnostics check and they found a few other things that needed fixing so I told them to go ahead.
When I went back a week later, the thing I had originally gone in for still wasn't fixed and they had discovered a couple more issues. Again, I told them to go ahead and fix everything. When I went back a week later, the original issue had still not been taken care of.
Obviously, there was some confusion and miscommunication about what all needed fixing. I probably won't be going back there. The overall service was decent and they were nice. But I was very disappointed that what I needed to have done, never got done.
RESPONSE FROM Dealer Direct Transmission and Automotive Repair:
This customer originally brought his vehicle in for a chime issue. Dealer Direct gave this customer a free estimate regarding all the work his vehicle required including the chime repair. This customer informed Dealer Direct he would come back in to do the work when he was able to afford the repairs. He came back in on two different occassions with his estimate and informed Dealer Direct what work was to be done on each occassion. Dealer Direct followed the customers directions and did the work he requested. We strive for 100 customer satisfaction, all the work this customer requested to be done would not have fixed his chime issue.
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