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Businiess name:
Rick's Dessert Diner
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Review by:
citysearch c.
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Review content:
I ordered a cake for my husband's party. I went in Wednesday to order a cake with cream cheese frosting, as that is his favorite. The person who helped me was lovely and took the order, albeit he was new and had a difficult time. This was not a problem.
When I picked up the cake, it was very, very dry with buttercream frosting (which my husband really doesn't care for). I called and informed the manager/owner of the error. I was willing to come in and get a different flavor of cake with cream cheese that he had available and was also open to any other solution he could offer. Instead, he literally screamed at me on the phone, telling me I had insulted him for not liking buttercream. He admitted his employee had made a mistake but then said I should have filled out the form myself and he makes ""the most perfect, beautiful cake in the world...it's award-winning cake."" He continued to tell me that I was a terrible person, that he made perfect cakes, that I was against his race (he and I are, in fact, the same ethnic background), and that I did not deserve to eat his cake. I was shocked and told my husband.
He went in to the diner to take the cake back and get the refund. He calmly talked to the owner who proceeded to yell at him in front of other customers. Several customers were looking to purchase wedding cakes from this establishment and chose not to after hearing the over-the-top, horrific things that were said. One man thought the owner was going to physically react to someone and started to call the police. (My husband also went in with his mother and the owner yelled at her as well. She was just standing there).
I will not ever return - there is no reason to be treated that way by anyone, let alone as a customer. If you eat here, know that it is as is -- do not make any negative comments, ask to change your order, etc. (They have also lost my cake order before).
It was truly unbelievable.
Pros: Carrot Cake
Cons: Everything else - customer service
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