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Businiess name:
Lugano Restaurant
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Review by:
citysearch c.
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Review content:
Well, food was good. Went back home and checking some card expense in online banking...found that this restaurant pre-charged the amount INCLUDING 20% gratuity. I've seen restaurants doing that, but I couldn't believe this place with this reputation does that. Usually, I see pre-charge that doesn't include tip, and the amount is revised later that includes tip. What if I don't want to pay 20% tip? They assume all of customers pay at least 20% tip anyway? I thought it was sort of arrogant way of business. Tip is something we agree to pay for good service, not forced to pay by the service provider....I think.
Pros: food
Cons: pre-charge card including tip
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