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Businiess name:
Lugano Restaurant
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Review by:
citysearch c.
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Review content:
Lugano's is in our neighborhood, so we've been going for years--especially for big parties and special events. Recently, we had a birthday dinner with reservations. We were seated promptly, but then realized the whole restaurant was smoky and sweltering hot. Finally, a waiter came by and took our suggestion to ""open a door or window"" to let out the smoke. Duh! The indifferent and unapologetic waiter then took our drink orders, and disappeared for 35-40 minutes. After trying repeatedly to get his attention, he finally showed up and told us we wouldn't be served--no explanation, no apologies, and no offer to comp our drinks. After we paid, and he THREW THE CREDIT CARD AT US. A few days later, after we'd calmed down enough to be rational, we sent an email to the owner. His reply was cool and indifferent--at least we know where the waiter learned his attitude.
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