|
Review content:
I thought it would be creative to have different bow material for the two bridal party tables (we had a sweetheart table) to differentiate them from the rest of the guests, so I chose Eggplant organza bows for the two bridal party tables, and then EGGPLANT satin bows for the rest of the guests (108). Instead of sending 108 EGGPLANT satin bows, they sent 108 violet-colored bows. It is not so much that this happened, it was how they handled it. I found out the day before the wedding (Friday) right before rehearsal. They said it was the end of the day on Friday and the press people went home already and there was nothing they could do - like I was crazy to ask them to try to fix it by the next day. So, a customer service rep called back, said something about blue and red making purple and that is what I ordered. No, it was not the same color as the organza sashes that matched the wedding colors. We had the solution and we went with it to not use the 108 satin sashes that were the wrong color and just put the ivory chair covers on...it looked fine, but it was not what I wanted. I called back on the wedding morning as I found the photo in my phone with the color I wanted, and I went to the banquet room to have the comparison of the wrong color being sent. When I called back, the manager credited me for those sashes, when I really wanted a full refund as the room was not going to look like I wanted it. No one was very customer-service friendly towards me throughout the process and they NEVER admitted they sent the wrong color - they said maybe they were washed a few times -???. Upon return from the honeymoon, I sent them a message including the photo comparisons to see if they would give a bigger refund considering, and they thought crediting the sashes not used was enough. Uh, no, they can use those again so no loss to them and again, the room was not what I wanted. I have heard positive things about Connie Duglin, however my own experience has made me a bit cold towards them and I would not recommend them to anyone getting married. Again, yes, it happens, but it was almost like I was asking for the world, and all I wanted was a fair deal after it was too late to correct the situation. Sigh. I guess this being the big item gone wrong, it was not so bad...I just thought they were experts in this one area, and for them to send these two colors together makes me wonder. Best of luck on your wedding. I almost think renting pretty chairs sounds like a great idea... Cheers, Lori
Pros: 10% of the order was right.
Cons: 90% of the order was wrong.
|