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Businiess name:
Bella Medspa Newtown, PA (bucks County)
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Review by:
citysearch c.
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Review content:
I was interested in Laser Hair Removal. So I Googled Laser Hair Removal in Pa & found a company by the name of Bella Med Spa. I found their Ad on Google claiming to have a Life Guarantee / Full Guarantee.I'm normally skeptical about services like this but I thought how could I go wrong with a Lifetime Guarantee. Plus I really wanted permanent hair removal for my face for many years now & felt that this was a Perfect Opportunity with the Lifetime Guarantee! So I made an appointment and decided to get laser hair removal to my entire face / ear area for $1435.00. They made me sign a consent form stating that they would not be liable for any burns, hives, discoloring of skin & that the Laser Hair Removal is ""Not Guaranteed for a Lifetime!!!, which made me disappointed! It also said that I am Not Guaranteed that all of the hair would permanently be removed to the areas being treated! But I figured that even less than 100% would be acceptable!!! During my 1st session I experienced a lot of pain! The technician would shock my face over and over again with the laser & would smell the burning! During the 2nd session they turned up the power even higher & I was in Extreme Pain! My fists were clinched shut and my toes were curled up. The technician asked if I was ok and I said that I was definitely Not OK! & I never felt pain like that in my life!!! She said that she would have to turn up the laser settings higher before every session. She also said that it was ""Common for male patients to interrupt treatments half way through their session due to the Extreme Pain"" I thought it was strange that no one mentioned how bad the pain was before I agreed to all this! After my 2nd session my heart was beating very fast and my adrenaline was very high for about 30min during my drive home. On the morning of my 3rd session I took 2 Excedrine Tabs, 2 Ibuprofen Tabs and 3 applications of Lidocain 1hr, 30mins, & 5mins before my session. Again the laser settings were increased and the pain was still Very Extreme! After the 3rd session I was told that I had to pay the final $715.50 dollar balance, so I did! I went home & made an appointment to see my doctor. He prescribed Lidocane 5% + Tetracain 5% Cream & Vicodin Tabs. So on my 4th appointment I took 2 Vicodin Tablets & applied 3 applications of the Lidocain / Tetracain Cream to my entire face, neck, and ear areas. Even though I was very tired from the 2 Vicodin Tablets, the machine was turned up again and the pain was still Extreme! After the 3rd session my face was all swollen & red. I also had acne all over my face & neck After the 4th session my ears had scabs on them and I was bleeding. I was Scared to Death to continue to the 5th treatment, but I didn't want to let over $1400.00 to go down the drain, so I went. Halfway through the 5th session I told the technician to stop, due to torturing myself & seeing no hair removal results; Plus was risking permanently burning of my skin. I spoke to the Manager many times over the phone & she said that I could not be refunded. She said that they Never Refund Money Back! I asked about the Lifetime Guarantee and Full Guarantee posted all over the internet and she said, that is Just Marketing!!! She said that I fully knew about the Extreme Pain by signing the consent form. And I knew that I may not see any Permanent Hair Removal. I would never agree to pay over $1400.00 if I knew that I would see No hair removal and that I was consenting to being Tortured with Extreme Pain! The manager also refused to send me a copy of my signed consent form! So after being tortured, wasting time & money taking off days from work going doctor appointments, paying for prescriptions and traveling to 5 sessions I lost over $1435.50 Plus I still have a Full Beard and am left without Any Hair Removal at All!
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