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Businiess name:
Westport Lawn & Garden
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Review by:
citysearch c.
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Review content:
I puchased a Poulan leaf blower on May 5th and it required service on May 21st. I was directed by Poulan to bring it to Westport Lawn and Garden as they were an authorized service center. I had run this blower for a total of not more than 15 seconds upon purchase and it ran fine. Two weeks later it would not start. When I dropped it off at Westport Lawn and Garden, a clerk loudly proclaimed: "" Warranty work is a six week minimum! "". That was fine with me and they did call on July 7th, informing me it was ready for pickup. I went to pick it up and was told the bill for the repair would be $54. They further stated the carburator was gummed up and I had run ""bad gas"" in the blower. I had mixed a gallon of fresh gas with the container of two-stroke oil that came with the blower. As a matter of fact, I had run the remainder of the fuel mixture through my Poulan chain saw and a Homelite leaf blower with no issue at all. If the gas had indeed ""gummed up the carburator"" it happened while the blower sat on their shelf. I don't believe the fuel was at issue at all. I'm sure Westport Lawn and Garden has delt with warranty issues the same way and with very lucrative results in most cases. At any rate....they are holding the blower and I have little more than some hard-won experience. I did not pay the $54 dollars.
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