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Businiess name:
Westport Lawn & Garden
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Review by:
citysearch c.
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Review content:
Terrible, terrible, terrible. Believe me, don't believe me, its your call. On a Tuesday I was told ""end of the week"", then needs new carb, had old gas etc. Neither of which is true, I know it needed a cleaning ONLY but didn't have the rubber O ring to re seal it so I took it to these guys. The gas was straight from the tank one month earlier. It needed to be cleaned, a new plug and check the shut off valve ONLY. 16 days later and they're still ""waiting on the part"". I checked the model and ship time online and I could have a new carb for it in two days.
Terrible customer ""dis"" service...its to the point where I can't get one person who works there to answer the phone...as in 5 attempts in two days...its almost its own sitcom at this point. No message, No voice mail? Must be nice to be the only game in a small town.
I read the reviews and ONLY went here because it was close by. The joker who wrote the ONE glowing review was obviously the owner...and isn't it funny he says ""there's nothing they can't fix"". Well how 'bout generators buddy, because they can't seem to fix them or even get a part as a service provider! I'm going down to see them in person TOMORROW and if they don't have the carbeurator installed I'm leaving with the generator and I'll be sure to post how that whole episode goes if this nonsense continues.
Again, terrible, terrible, terrible and understand in this economy I wouldn't want to cost anyone business but at the same time, YOU need to know when a company has this level of incompetence. Old gas, needs a carb, two weeks can't get the part and no one answers the phone. But ""they have a customer for life"". If the owner is going to post on behalf of the Mickey Mouse repair club, he should at least take the time to make it a bit more realistic....everyone else says they're the worst except this one ""mystery customer"". Save yourself the aggrevation....just awful in every way.
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