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Businiess name:
Stone Specialties
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Review by:
citysearch c.
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Review content:
Well where should I start? Yes we too were sold on the great customer service we received by one of the sales people (Travis) super great guy and very helpful. However everything went downhill after we paid our second installment. The project was scheduled to start on Monday. I took off work and was eagerly awaiting their arrival. I then received a phone call indicating their installer was sick and could we reschedule? Um..no...I asked if they had a back up plan for situations like this. I was told no. An hour later we received a phone call that they had an installer who could do the job but that it wouldn't be later in the evening. I agreed since my home was in shambles at that point and I had taked the day off of work anyway... The installer was scheduled to arrive at 4 but showed up closer to 5. After 2 hours of work he told me that he couldn't finish the job because it was getting late but that he would be back tomorrow around the same time...What could I say? I agreed since I wanted the kitchen to be completed...This is where I am going to stop and simply list the problems tha insued following the second day. I would be writing for days if I didn't do it this way.
*arrived late the 2nd day overtired and overworked was his excuse.
*couldn't complete the job because one of the pieces was cut wrong.
*Day 3 I was in tears...still could not complete the job, missing a piece of granite.
*Day 4 job ""complete"" with many problems.
We called to have our salesman come out and inpsect the issues that stemed from not sealing the kitchen sink, broken refrigerator part(not sure why the refrigerator was even touched), cracked wall, hole in wall, one piece was cut too short on our window sill, sealant left all over the granite.etc etc...
Needless to say we had to have two plumbers come out three times to fix the leaking sink. As well as two contractors to fix the walls, the refigerator, seal the sink properly and seal a few crevices in the granite.
A MONTH later, we had still never recieived a phone call from the owner to appologize or even check on all the extra work that had to be done. We were then told that the men hired to install the granite the major root of the problems had been fired.
We then received a phone call asking for our final payment, We indicated to the secretary that we wanted to discuss our concerns with everything that went down with the owner before any payment was to be made. Maybe a simple appology...hmmm that would have been nice. She said she would pass along the message.
We then received a phone call from the same secretary who relayed the message ""If we don't get the payment before Friday (4 days later) the owner would put a lein on our home.Seriously you are going to threaten us after how patient and accomodating we were. The simple kitchen project that was supposed to take one day took over a month!!!! All we were looking for was an appology and even the courtesy of maybe taking off 10%, something anything would have helped.
After several attmepts to try and set up a time to speak to the owner in person our requests went ignored. He wanted to get paid and that was that... We called several times leaving messages with machines and secretaries indicating we wanted to make our last payment but we felt we deserved at least the common courtesy of meeting and speaking with the man that was now threatening us and clearly could not face us in person. Let's face it a conversation like this over the phone could get ugly. Well our calls went unanswered, no appology and we just received a lein on our home...Please I beg of you do not get sold on customer service alone, do your research. We didn't and look what happened to us...Great customer service is hard to come by these days but unfortunately, the customer service in the beginning fell short in the long run....
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