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Businiess name:
Black Angus Steakhouse-Burbank
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Review by:
citysearch c.
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Review content:
I'm a regular patron at this particular branch, majority of the time the customer service ranges from bad to average. I've never experiece one when I can actually say it was good. This last time was the last straw, although we were prompted seated, the server did not come to take our order until after 15 minutes. The drinks and food came late as well. To top all that Vicky, our server, had a very bad attitude even in the very beginning. She did not smile even once, she wasn't friendly nor helpful. In addition she also took my order wrong. I didn't mind eating or paying for what I got. What had me fuming was when I mentioned it to Vicky, she sarcastically pointed out to me that it was my fault since I didn't clarify what I wanted. I finally got up to look for the manager. James, the manager was very professional and very nice. Not only did he acknowledged the issue, he made sure he took care of us to make up for Vicky. He tried giving us discount for our tab, which I declined. Its not the money, most customers don't mind paying extra just to get great customer service. I wanted to point out to him that customer complains, not for discount or freebies, its to raise an issue that needs to be addressed. Now the food in this place, isn't too bad. I especially come here for the prime rib. But its when you get treatment like this that makes you NOT want to come back. In fairness I should say the place has a nice ambience, the price is average, parking is available and free. The only thing that needs to be improved is the customer service.
Pros: Tasty Prime Rib
Cons: The worst customer service I've ever experienced
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