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Review content:
After reading the reviews on citysearch I was sure I would have a positive experience at this spa, however my trip was anything but pleasant. For my tastes the staff was not professional enough, one man and two women who worked there were chatting and flirting together within earshot and sight of the waiting area. I was put in a room for my self tanning, I had exfoliation and the tanning product rubbed in. Between treatments I was left in the room alone, which was fine, but some increments were supposed to take five minutes in between, but the lady came in too early for things to dry. After the exfoliation she rinsed my legs and arms, in the process leaving the plastic sheet I was on soaking wet, and thus my underwear soaked. It was cold! She rushed through, exlpaining she was in the business for 20 years, thus she knew how to do it fast. After it was finished it appeared fine and I was happy with it. But they forgot I had another thing to be done, so after looking for someone to help me, I was put right back in the same room I had just cme from! The eyebrow wax was fine, but again other clients were being treated between my treatments and I felt like I was coming last. Once in the sunlight I noticed how uneven the tanning was, little by little I found more and more things wrong. I was told it would come out even if I paid extra for the exfoliation, but no. She also did not tell me I couldget nohing wet, not even my hands, for 3 hours. After washing my hands 2 hours later it all came off, and also when I went for a pedicure several hours later my legs were left with no tanner on. I called after I noticed and they were closed, left a message for them to call and they never did. Called again, no answer. Finally got a call back but the woman who did my tanner was with a client. Left a message, never called. Called today and she took no responsibility, blamed me, and refused my refund, then hung up on me. Worst customer service and no royal treatment!
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