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Businiess name:
Vinyl Frontier Records
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Review by:
citysearch c.
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Review content:
DO NOT TAKE YOUR TURNTABLES TO THEM!!! I took my turntable to be fixed in mid-January. After not receiving any phone calls a month later, I called...I had to call three times before they finally answered the phone. They couldn't tell me what was going on with my turntable but told me they would find out and call me back. They never did. Once again, I called...it took me an additional 2 times to call and an e-mail to get a response. They told me that it would cost $60 to replace the motor. I told them to go ahead and do the repair and to fax me a quote. They never faxed the quote...go figure. A month later after not hearing from them again, I called. They told me that the motor was on back order. At this point, they had my turntable for almost 4 months. I had to consistently keep contacting them in order to get an answer. I decided to pick up my turntable in order to not deal with them anymore. But, low and behold, when I showed up to get it, they didn't know where it was. They told me to come back later in the week to get it. So, I did. When I showed up, the owner was running late so I had to wait 20 minutes for them to open up. When I got my turntable back, there was a crack on the cover and what appears to be a burn mark. Not to mention the fact that the thing was covered in dust. This was a horrible experience. By the way, Tim...who had written other reviews saying how wonderful the store is, happens to be the owner. DO NOT TAKE YOUR STUFF HERE. It is awful. The worst experience ever. I'm patient, obviously I waited longer than I should have to get it fixed. But then to have them give my turntable back to me in worse condition was just a slap in the face. PLEASE DO NOT GO THERE. If I could give them negative stars, I would.
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