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Businiess name:
Aqua Pennsylvania
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Review by:
citysearch c.
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Review content:
Customer service representative would not give me her name even though I asked for it.
Her tone of voice was extremely rude and did not give me any assurance of my request.
I received a threatening phone call from a private contractor telling me that I had an overdue payment, so I paid the balance. But the contractor keeps calling saying that I did not post payment. The aqua representative told me verbatim ""ignore their calls""
I don't think this is very positive advice to give when the other contractor is threatening that my credit will go down if I do not respond.
I asked her for a reference number for our phone call so that I am not held responsible for her telling me to ""ignore their call"", but she would NOT give me any information for my own safety. She just dismissed what I asked of her and ended the phone call.
Clearly she doesn't respect the private contractors nor does she respect the customers who are calling in concern.
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