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Businiess name:
Aqua Pennsylvania
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Review by:
citysearch c.
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Review content:
First of all, I am not clear why we don't use Lake Michigan water. I live in Illinois. Most people in Illinois use Lake Michigan water. I don't appreciate having no options when it comes to my service provider. In addition to that their service is terrible. As far as customer service, it seems like they just roll the dice and tell you whatever shows up, because no one tells you the same thing. The representatives are not knowledgeable and the water quality sucks. My water tastes like rust. I end up buying bottled water to drink because I can only use the house water for laundry, washing dishes and bathing. I can't believe I am paying such high prices for well water. They made a billing error which resulted in my water being shut off. My bill was paid and they could not 'find' the payment. My water was shut off before I even got the next bill. Customer service was not accomodating and acted like they were doing me a favor in talking to me. I had to wait for 2 WHOLE days before they turned my water back on, even after they told me it would be on the next day. I called the emeregency answering service. They are just as rude and ignorant as the day representatives. The 'on-call' guy was dismissive and said that I would need to call the office in the morning. Thankfully, I live in a state where the water is usually supplied by the local municipality. This means that we should have OPTIONS! How is it that my city has allowed this out-of state company to monopolize our water supply. If EVER another option becomes available I am ditching aqua like a used Kleenex. Aqua is the worst, most expensive water service ever. I refuse to take this type of treatment laying down. I am in the process of organizing a petition for residents in my city to sign to request other options for service providers. It is catching on quite well. Perhaps this can be a solution to those of you who are feeling trapped. Perhaps if does not accomplish getting a new service provider, it could make Aqua pay notice to their customers. Good luck everyone.
Pros: NONE!!!!!
Cons: EVERYTHING!!!!
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