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Businiess name:
Firestone Complete Auto Care
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Review by:
citysearch c.
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Review content:
My car failed emissions so it needed parts replaced, including - Oxygen sensor, front, and Mass Air flow sensor. Their price seemed a bit high, but being new to the area, I gave them a go....but boy I was wrong to do so. Only after paying them and doing some online searching, I realized that not only did they overprice their parts and labor, they actually outright lied about the parts they used.
When I asked why parts were so much more expensive than the parts I found on internet, including Bosch products, Mike stated that they do not use Bosch-type products found on the internet because their quality is not as good as the original manufacturer-type parts they had in stock, and that it is hard to compete with wholesale internet prices so theirs is naturally higher. Well, I did some research here are details -
- Oxygen sensor charged for $208.00
(detailed internet search revealed that the part they used was actually a Bosch part, with online cost of $54.88 on amazon)
- Mass air flow sensor charged for $388.00
(exact same air flow online was $210.89 on ebay)
- their labor charged close to 4 hours, when actuality was about 3 hours, resulting in extra >$100 charged
With just these 2 parts, they charged close to $600.00 for what actually should have been close to $260.00.
So, in summary,
Pros - will find almost everything that is wrong with your car that can be replaced. Very fast service *(see below).
Cons - Way Overpriced parts, overpriced labor. Dishonest about their ""superior"" quality of parts when asked upfront why they cost so much more than anywhere else. The reason they have such a quick service is because too many people already got ripped off. I should have listened to my gut feeling, but don't make the same mistake I did - when you see a restaurant, don't go to one that's empty. Unless you have extra cash lying around that you dont want, don't come here for major repairs.
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