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Review content:
On August 19, 2011, Christian Brothers moving and Storage, Austin location, was contracted to come to my house to wrap, protect, and move my belongings into 2 PODS. I?m highly DISAPPOINTED with Christian Brothers Moving and Storage. I chose Christian Brothers because they claimed to be a Christian Company, their rating with the BBB, and I wanted to support local businesses. John, the sales person at Christian Brothers assured me my possessions would be in the best of hands if I chose them to do my move. Unfortunately, this turned out to be the WORST moving experience ever! Every piece of furniture was damaged due to Christian Brother?s gross negligence, recklessness, unprofessionalism, and complete disregard for my possessions. When I called the local office, on the day of the move, to express my concerns for the way my belongings were packed and handled during the move, John, the sales person, became very defensive and rude and offered no solution. When I called the corporate office on August 24, 2011, I received the same attitude. Doug, the Operations Manager, and Zack, the Regional Manager, told me it sounded as if I was having a case of ?buyer?s remorse? and wanted my money back. Each individual I spoke to, locally and corporate, claimed to be the highest level of management and that the decision was made and they would hear nothing more. They would not return my email when asked to speak to the president of the company, Brian Robertson. I filed a claim with Christian Brother?s Insurance Company, Claims Adjusting Firm, on October 17, 2011, along with photos of all the damage, and a repair quote I received from Leather and Wood craftsman, Inc. to repair the damages (which was $2675), and waited patiently for a response. 5 months later, on March 28, 2012, this was Claims Adjusting Firm?s response:
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