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Review content:
WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. I purchased a pair of (overpriced) wedding shoes on June 18th, 2012, and was told that they could be dyed in one day, and then could be picked up after one day of drying time. The woman working said the woman who does the dying would be in later that day and would call and tell me when they could be picked up- I needed them by the 25th for my dress alteration appt., and they said this was no problem. Noone ever called, so I called the next day, and spoke with ""Cheryl,"" who said she would personally call with an update before she left that day since noone had bothered the day before. Well, she never called, either. On my THIRD phone call, I received no apology, but was told that I could pick them up the 25th. I showed up this morning to pick up my shoes (for my appt. TOMORROW) and the woman said ""I didn't get to them. I'm sure someone called you."" OK - first, noone called me EVER, despite my three prior phone calls. I explained how they were guaranteed to be done today because I cannot have my wedding dress altered without them, and she said I could go buy shoes somewhere else, then, still being incredibly rude. My patience was gone at this point, so I asked her (loudly) if she was aware that she had a 2 out of 30 customer approval rating (2!!!!!) and 12 complaints filed against the store at the Better Business Bureau. She responded with this gem (and a smirk) ""If you don't pay your dues with the BBB, it doesn't matter what they say."" Such concern for customer satisfaction! Not to mention, wholly inaccurate. Perhaps she should look at this: http://www.bbb.org/denver/business-reviews/bridal-shops/bridal-world-in-lakewood-co-57000562 Apparently ""not paying your dues"" does not clear your F record from public searches. She then kicked me out of her store because the other customers were starting to listen to me - I went to the security office, filed a complaint there and with the store's short-term lease holder (which I would suggest future victims of this hellhole do as well) and returned with security, at which point, of course, they processed my refund. I still have no shoes for my appointment, tomorrow. Bridal World - I hope you like this writeup, because you'll also find it on Yelp, Wedding Wire, the Knot, Yellow Pages, and anywhere else I can possibly find to post it.
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