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Businiess name:
City Cafe
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Review by:
citysearch c.
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Review content:
On Friday 6/18/2010 we visited City Cafe on a last minute meal before a friends birthday. They offer free valet which parks the cars across the street at a garage's parking lot. When leaving @ 10:30-10:45 we talked to valet and told them we were going to grab a few drinks and wanted to make sure the car would be okay. The valets response was 'It should be fine, they wont start towing until late unless Gino calls to have cars towed.' We had a valet tag in our car, and we dined in the restaurant (~$200 bill) so we believed that the car would be fine. We go out for a few birthday drinks and get back around 12:40-12:50 to the lot to find all of the cars gone. We then had to grab a friend still at the birthday celebration to take us to the towing company (who refused to let me see my car until I paid $300 and signed paperwork saying I viewed my car and all items were in it and no damage)
The next day we stopped back at the restaurant to talk to the on duty manager about the issue. She asked to hold on one moment and stepped outside to talk to a man. Shortly after I followed and the man said they were not responsible for the car being towed. I told them what their valet person had said (verbatim) and that is when he confirmed his name as Gino (Gino Cardinale is one of the owners of City Cafe). He told me that their valet would not have said it was okay to leave the car parked there as he told everyone it had to be gone by 11PM. Which I informed him again it wasn't true that we asked him before leaving if the car was fine shortly before 11 and he said it was unless 'Gino' had it towed, and if he hadn't said that how would I know his name. He then confirmed that I must have been told his but he would not help resolve the situation as they outsource their valet to another company.
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