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Businiess name:
Hugo's Melrose Appliance
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Review by:
citysearch c.
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Review content:
I ordered a GE refrigerator, Wolf range, Bosch dishwasher, and Thermador hood from Hugos in Aug 2007 (paid in full, $9k). I called them in mid Oct 2007 to let them know I would need the appliances in ~ 2 weeks. Was informed that delivery would not be a problem. All arrived on time except for the range hood. Several weeks later the hood was delivered (mid Nov 2007) but it appeared to have been previously installed (missing protective film, knock-out plugs gone, scratches on front/inside, damaged electrical diagrams on interior surface, packing material absent). I asked for another unit but it never arrived ('on order, will come in later this week') It wasn't until I contacted the Bet. Bus. Bureau in December 2007 that they finally agreed to refund my money. Thermador later informed me Hugos was no longer an authorized distributor for their products (Thermador is now owned by Bosch), which likely contributed to the problem. I subsequently worked directly with the manufacture to obtain a new hood in less than 1 week.
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