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Businiess name:
Hana Japan Steak House
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Review by:
citysearch c.
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Review content:
Basically, the hostess chewed my sister out and made her cry for asking if we can be seated together. We had reservations for 7:30 but seated at 8:30 which made my grandfather almost leave for he is diabetic and didnt expect to have to wait that long for the table. When I expressed this to the hostess her response was tough. The food was cooked very poor and it was the consciences of all the patrons at the party it was because the staff had an attitude towards us for ?complaining? as we were told by the hostess. When we received the bill, a 17% tip was included that no one felt was earned so we refused to pay the tip and only paid for the food we received. This prompted the bartender to come outside, approach us in such a manner very thug like. He proceeded to un-tuck his shirt and roll up his sleeves as if getting ready to fight and tell us the cops were on the way. Once the officers arrived, we explained the situation to them and were advised although we were justified in our thought process, we still indeed had to pay the 17% gratuity because it was on the menu and we had a party of 6 or large so we paid the difference. I feel they have invented a backdoor operation of collecting 17% gratuity form customers. Guests do not get seated until the table is full regardless if they know each other or not. If 3 different parties of 3 people who do not know each other will be seated together they have 3 different bills, avoiding the higher gratuity charge. Yet if I come with me + 8 and request separate bills we are told no. There is no difference between the 2 other then knowing each other. They charge their guest more money for bringing in business and knowing the people they are dinning with. There is no extra effort put out by the staff or business loss if you seat a party of 8 that knows each other or 2 parties of 4 that do not. Perhaps their gratuity policy should be evaluated. Worst place ever to eat had been goinng there for 7 years too!! what a shame.
Pros: cook infront of you.....thats it!
Cons: everything else~
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