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Businiess name:
Video Only
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Review by:
citysearch c.
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Review content:
Buyer's Beware! Never back order with Video Only. Never pay for it with your Mastercard! I purchased a Samsung Duo Format Bluray/HD DVD player from Video Only in Bellevue. $544.49 on my Mastercard. I was informed that it was on back order, but, that it would be in next week and that I could pick up with no problems at their Tukwila location which is closer to my home. After waiting another week and getting numerous reasons from both stores on why it had not yet arrived, the salesman from Tukwila told me the truck was unable to pass through the Snoqualmie Pass! That was a lie! there was no snow preventing it, I checked! After a few more days I inquired about a full refund back on my credit card. They ,Tukwila told me I had to go back to Bellevue to process it. Another lie! When I called Bellevue the salesman tried to sell me the LG version telling me he had documented proof that the LG was a better product in the first place. Well my question is this why didn't he sell me that one instead when I was originally making my purchase? Oh yeah...I remember that was on back order too! When I told him I just wanted a refund he told me come in with the original receipt. When I did, the store again tried to sell me the LG which was now in stock. When I refused and had informed them that I has already purchased the Samsung from BestBuy even though it was $100.00 more that was the end of the converstaion, literally. He did not say another single word to me! He just handed my my new receipt and that was it. Now Buyer's BEWARE!! I processed that refund in that store over a week ago and it still has NOT been credited back to my Mastercard. I called Video Only this morning and they now informed me that it may take from 6-8 weeks for the refund to be reflected! My credit card payment is due in 2 weeks. NEVER Back order from Video Only and only pay cash! Don't open the box either or you only get a store credit. Read your receipt. I will never set foot in their store again! BEWARE!
Pros: Simple Store
Cons: Back order/ bait and switch tactics
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