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Businiess name:
Municipal Services Bureau
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Review by:
citysearch c.
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Review content:
MSB charges a minimum late fee of $15.00 no matter how small the toll. They are separate from TXTAG. Few know about them, even Texas officials. They handle 183a. I don't know about 183. I was told this by Texas Tollways after a nasty collector called me about tolls I had paid. Turns out I overpaid Texas Tolls not realizing that there were two collectors. When I asked to have the fee waived after explaining the situation, I was told they were only allowed to waive $10.00, if I paid by phone. My toll was $1.07. This means they would have collected 500%. I called the Texas Attorney General's Office who referred me to the Texas Office of Consumer Credit Commissioners. They didn't know this was happening. They told me that the maximum allowed was 18% if there was a written request (bill) or 6% if it was a verbal request. So MSB is clearly breaking the law. I called Deena Rush at TXDOT to inquire about this. She has never returned either of my two phone calls. Her name was given to me by the CSR at the Attorney General's office. I told her at the time that TXDOT wouldn't cooperate b/c they have a vested interest in protecting their own butts. TXTAG told me they field calls like mine all day. Write to KXAN and KVUE investigators, Deena Rush, and the Attorney General's office. Let's get this going. There is even the possibilitiy of a Class Action lawsuit here.
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