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Businiess name:
Hendrick BMW
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Review by:
citysearch c.
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Review content:
Rip Off Artists! I own a 2005 Z4 which set off an Air bag warning light. Took it in and paid $100 for computer diagnosis. The Service Tech calls me and fumbles up a story of a failure of the seat belt pre-tensioner and to fix was $500 more. Skeptical that I have been lied to, I tell the tech I will call him back in an hour and I hit the net. After less that 10 minutes of searching, I learn more often that not it's a $15 wiring harness under the seat that fails because of poor design. Payed twice the fair market value of $15 to order the harness from Hendricks for $32 (BMW P/N 52108255704), 20 mins of work in my garage and it's fixed. Dishonest and Untrustworthy. When I called back the tech to discuss how he knows it is the $500 dollar part and not the $15 harness. He states ""BMW recommends replacement of the entire system"" In my opinion that is a cop out. Hendrick BMW is unable to make common sense diagnosis and implement a customer friendly solution in order to make an extra $470 to fix a part that is not broken and then pass the blame on to BMW. Nice Job Guys, Way to run your business like a shady used car lot! Paul
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