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Businiess name:
Sekisui Pacific Rim
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Review by:
citysearch c.
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Review content:
We were visiting Memphis and a friend recommended it. Our appetizer tasted good. However, when we got our sushi, two of our rolls tasted bad. One roll had a bad plastic taste and the other roll did not taste fresh. It seemed to be spoiled. According to the manager, they beat their tuna before rolling it. If I wanted raw tuna, I should have told the waiter. I never was given an option by the waiter and had no clue there was that option. When we told the waiter that the Sushi did not taste right and would like to order something in its place he said he'd check to see if the restaurant would replace it. Otherwise, we would have to pay for another entree. When the manager finally showed up, she was very rude and defensive. She defended the preparation and completely ignored our concerns. She did agree to credit us for the rolls, but she continued to defend the Sushi. We would not recommend this place to anyone. I've never been to a restaurant where the wait staff and manager defend the food when a patron does not like it or thinks it is spoiled. They need to learn some customer service skills. It was awful! I will never go here again.
Pros: Cool water wall
Cons: Very poor customer service and bad food
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