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Businiess name:
Action Plumbing, Heating, Air And Electric
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Review by:
citysearch c.
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Review content:
My furnace was 60+ years old so I decided to get a new one and upgrade to central air. I ended up with Action because they were going to price-match another company with a higher end product. Should have gone with the other company.
They told me it was a one day installation which turned into three. They promised they would be here at certain times and then didn't show up. Add to it, they ended up installing the venting pipes incorrectly. After speaking with the manager, Randy, I learned they really don't know what to do when a customer has a complaint. He argued with me, told me I was unrealistic to expect compensation and told me his boss would never speak to me. He ended up offering 3% of the total price and a 5 year service plan. It's a good thing I took the service plan.
Six months later, I schedule my first ""check up"" with the service plan. I then learn the Quality Assurance Manager was never given my information after installation. He tells me I have an improperly wired furnace and a/c which would have ended up freezing up the a/c if it wasn't fixed. He fixes it and I think I'm good. Nope! It's now almost exactly 1 year from the installation date on a brand new furnace and I have a ""defective blower housing"" that has to be replaced.
I ask Tommy (who is the only one who seems to care at Action) to have his manager call me. The Finance Manager calls me and spends 40 minutes giving excuses about what's happened so far, talking over me and telling me I have already been compensated for the ongoing trouble. I actually had to tell him he should try saying ""I'm sorry"" when a customer has a problem...oh, and maybe not calling them an ""opportunist"" because you assume they are only looking for money. My bad...I was actually looking for quality service and for them to prove they wanted my business.
Please learn from my experience and go elsewhere. Based on other reviews...do you really want to risk falling into the 30% of their customers who have poor experiences (17-1 stars out of 53 total at the time of this posting)?
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