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Businiess name:
Chateau At Forest Park
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Review by:
citysearch c.
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Review content:
BUYER BEWARE!! I would NEVER recommend this establishment for conducting wedding receptions. Our son was recently married and the reception was held at the Chateau. We had purchased $250 of champagne for the toast, but due to poor judgment and miscommunication between the staff, none of it was served for the toast. Only after we had informed the staff of this, did they serve TWO glasses of champagne to the bride and groom only for the traditional cutting of the cake. We brought this to the attention of the reception's staff, where they admitted their mistake and informed us that we must contact Bambi in the main office to discuss reimbursement. We sent an email that was never answered, and tried to contact Bambi through telephone calls which were avoided. When we did finally get to talk to her, she was very confrontational, unreasonable and aggressively dismissive of our complaint. She informed us that it was not their responsibility to have coordinated the distribution of the champagne, that her staff had already poured all but two bottles, and that we would not be receiving any reimbursement of our $250 as the receipt states ""no refunds."" However, Bambi's assertions are inconsistent and incorrect.
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